Automotive Service Advisor

• Acknowledge walk-in customers immediately upon their arrival
• Ascertains automotive problems and services by listening to customer's description of symptoms, clarifying description of problems, checking vehicle maintenance records, examining service schedules
• Prepares repair orders (RO) by described symptoms and problems, enter RO into service database, obtain approval signatures
• Verifies warranty and service contract coverage by examining records and documents, explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, labor and calculate customer's payment
• Service customers with the utmost professionalism and make a special effort to ensure that every visit is an enjoyable experience
• Maintains customer files by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns and arranging towing
• Maintains automotive records by recording problems and corrective actions planned
• Coordinate/Communicate with Parts Manager (Ordering parts and/or sublet services as required to satisfy client requirements)
• Keep shop Manager informed of any problems regarding shop or customer related matters
• Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
• Clean and maintain the work environment to ensure equipment longevity and workplace safety

Job Requirements:

• Highly effective communicator. Strong telephone skills, customer communication
• Organized and able to multitask in a fast-paced environment
• Computer savvy a must.
• Experience in a sales or customer service role involving automotive service, tires, parts and accessories
• Demonstrated customer service skills
• Valid driver’s license
• Some knowledge of tools and equipment
• Ability to communicate effectively
• Ability to work unsupervised and independently
• Ability to work in a team environment
• Superior problem-solving skills
• Automotive service knowledge is an asset but not required (training provided)
• Time Scheduler an asset
• Pleasant and friendly workplace attitude
• Excellent customer service skills
• Ability to take direction from a variety of different departments and able to prioritize according to importance
• Bilingual would be an asset

Job Type: Full-time

Pay: $22.00-$25.00 per hour

Expected hours: 45 per week

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Customer Service: 1 year (preferred)

Work Location: In person