POSITION TITLE: After Sales & Warranty Technician
REPORTS TO: After Sales & Warranty Supervisor
LOCATION: Belleville, Ontario
THIS IS AN ON-SITE, IN PERSON POSITION
Amer Sports is a dynamic, global sports company offering passionate achievement-oriented professionals the chance to succeed and flourish in an international environment. Our globally recognized brands include Salomon, Wilson, Atomic, Arc’teryx, and Peak Performance. The company’s technically advanced sports equipment, footwear and apparel improve performance and increase the enjoyment of sports and outdoor activities around the world.
OVERVIEW:
As a member of the After Sales Service & Warranty team, the After Sales technician position will be responsible for assessing consumer and dealer warranty claims for all Amer Sports brands. This includes physical and virtual inspection of products to determine the validity of warranty claims. The role will provide product knowledge to the Consumer Service team and assist them in identifying solutions for dealers and consumers. This role has daily responsibility for managing warranty claims and communicating outcomes with dealers and consumers via email/phone. Responsible for daily duties in the service center, including cleaning, organizing, shipping, receiving, and assisting brand leaders with special projects within the service center.
This position will be supporting the Amer Sports customers in Quebec, Canada. French language skills are required. Candidates will need demonstrate the ability to speak and write French at a conversational level.
ESSENTIAL DUTIES & RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily:
- Utilize Salesforce to manage communication with dealers and consumer support team regarding warranty claims
- Ensure communication with customer meets Amer Sports standards
- Inspect product returns and make decisions, consistent with Amer Sports policy and procedure, regarding warranty coverage or denial
- Create orders in SAP to credit or send replacement products to customers
- Support the customer service team by responding to inquires (Salesforce, phone, email)
- Manage non-inventoried spare parts, including labeling, bagging, and organizing spare parts for boots, bindings, and skis
- Perform day to day duties at the service center, including cleaning, organizing, shipping, and receiving
- Assisting brand and category leaders with various projects within the service center
- Ongoing review warranty orderbook to ensure fulfillment of warranty and spare parts orders
SUPERVISORY RESPONSIBILITIES: None
REQUIRED EDUCATION & EXPERIENCE:
- Bachelor’s Degree or equivalent experience
- 6 months related experience-ski shop work preferred, not required
- Proficiency in Microsoft Suite (Outlook, Excel, Teams)
- SAP and Salesforce knowledge preferred, but not required
- Basic Mechanical and Repair skills
- Ability to become Salomon/Atomic/Armada Certified Binding Technician
- Strong reading and logistical skills, attention to detail and accuracy
- Proficient decision making and problem-solving skills with the ability to multitask and set priorities
- General Knowledge outdoor and ski industry preferred, but not required
PHYSICAL DEMANDS & WORKING ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit, stand and walk. The employee must occasionally kneel, stoop, crouch, twist and lift up to 50 pounds, with or without accommodations.
Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WHAT WE'LL PROVIDE:
We offer an open, collaborative work environment in an exciting industry. This role is a full time, salaried position which offers a comprehensive renumeration package including:
- Medical, dental and vision care
- Pension plan
- Life and AD&D coverage
- Discounts on Amer Sports products
Amer Sports is an equal opportunity employer
We thank all applicants for their interest, but only those selected for an interview will be contacted. Amer Sports is committed to an inclusive, barrier-free selection process. If contacted regarding this competition, please advise us of any accommodation measures you may require during the selection process. In accordance with the Freedom of Information and Protection of Privacy Act, personal information is collected and will only be used for the purpose of candidate selection.
Job Types: Full-time, Permanent
Pay: $44,616.00-$46,644.00 per year
Additional pay:
- Bonus pay
- Overtime pay
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Belleville, ON K8N 0A3: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have any prior knowledge or experience of the outdoor or ski industry?
Education:
- Bachelor's Degree (preferred)
Language:
- French fluently (required)
Work Location: In person
Application deadline: 2025-03-21