Our client, a well-established, multi-site grower, wholesaler and retailer of exceptional plants and garden products is seeking a seasoned, customer-focused leader for its Greenhouse & Site Manager - Wholesale & Retail role at their Trenton, ON operations. This position is open due to an upcoming retirement. Compensation is dependent on experience.
The Job:
- Oversees Key Performance Metrics (KPI’s) and annual profit/loss targets as planned together with Director and VP of Sales
- Approves all purchase Invoices for the location, verifies Visa spending & monthly Financial Statements.
- Manages all staff and sales yard activities including overseeing yard maintenance, inventory levels, merchandising, scheduling, staff training & performance
- Provides leadership and direction to supervisors, ensuring compliance with company standards while maintaining brand integrity
- Responds to escalated customer or staff issues/concerns in a tactful, discerning, and solution-focused fashion
- Interviews and hires all seasonal staff for this location (ie: checkout, loading, cleaning)
- Works with Staff Development & Staff & Customer Experience Manager to ensure effective onboarding and training of SOPs to all staff, then performance reviews on an ongoing basis
- Ensures that a safe, hygienic, and aesthetically pleasing environment is always maintained, contributing to an exceptional customer experience
Requirements
- 5+ years’ supervisory/management experience in a fast-paced, retail setting
- Previous nursery management or supervisory experience with proven leadership and organizational abilities
- Passionate about the nursery industry, sales, and customer service excellence
- Degree or diploma in Horticulture is an asset
- Exceptional communication and interpersonal skills when interfacing with guests and employees
- Strong technological proficiency with attention to detail and an emphasis on accuracy and efficiency
- Proven ability to multi-task and progressively manage competing priorities
- Flexibility to work a variety of shifts including day, evening, weekends and holidays including extended hours when needed. Specifically, during April 15 – June 15 black out period each year
- This job requires extended periods of walking and standing, as well as the ability to lift 50lbs and work in various weather conditions and environments
We are proud to support the full inclusion of persons with disabilities as set out in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to ensuring the workplace is free from discrimination. During our hiring process, we will notify job applicants that accommodations are available upon request. If a selected job applicant requests accommodation, we will consult with the individual and provide or arrange for the appropriate accommodation taking into account the applicant’s disability-related needs.
Job Types: Full-time, Permanent
Pay: Up to $100,000.00 per year
Additional pay:
- Bonus pay
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
Flexible language requirement:
- French not required
Schedule:
- Holidays
- Monday to Friday
- Weekends as needed
Application question(s):
- Due to the busy season, employees are not permitted to take vacation from April 15 - June 15 each year. Are you willing to comply with this policy?
- This is primarily a Mon-Saturday shift (2-3 Sats/month with one weekday off). Are you aware of this shift requirment and are you flexible to work a variety of shifts as needed?
Education:
- DCS / DEC (preferred)
Experience:
- Horticulture or fast-paced nursery management: 5 years (preferred)
- managing in a wholesale or retail setting: 5 years (preferred)
Work Location: In person