Guest Service Supervisor

Full job description

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

• Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Co-ordinate, assign and review work
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies

• Supervision

• 5-10 people

• Support for newcomers and refugees

• Supports newcomers and/or refugees with foreign credential recognition

• Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth

• Support for mature workers

• Applies hiring policies that discourage age discrimination

• Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
• Work Term: Permanent
• Work Language: English
• Hours: 35 hours per week