OFFICE ADMINISTRATOR / CUSTOMER SERVICE REPRESENTATIVE
(MATERNITY LEAVE CONTRACT: MID APRIL 2025 – APPROX MAY 2026)
FULLTIME – MATERNITY LEAVE CONTRACT (12-18 MONTHS)
35-40 HOURS PER WEEK
MONDAY TO FRIDAY (ONE SATURDAY SHIFT REQURIED EACH MONTH)
REQUIREMENTS:
- Excellent communication skills: Clear and professional verbal and written communication to interact effectively with customers and colleagues.
- Strong organizational skills: Ability to manage multiple tasks and prioritize effectively.
- Attention to detail: Ensuring accuracy in data entry and record keeping.
- Customer service orientation: A genuine commitment to providing excellent customer service.
- Proficiency in office software: Microsoft Office Suite, POS systems, and other relevant software.
- Basic accounting tasks: May include processing invoices and basic bookkeeping.
- Social media management: Responding to customer inquiries on company social media platforms
- Reliable transportation
- Ability to work independently and part of a team
- Flexibility with hours
- Previous experience in an office setting and customer service
- Willingness to try new tasks and take on additional responsibilities
- KNOWLEDGE OF CURRENT HOME DESIGN TRENDS IS AN ASSET
KEY RESPONSIBILITIES MAY INCLUDE BUT ARE NOT LIMITED TO:
GENERAL OFFICE ADMINISTRATION:
· Answering phone calls and directing them to the appropriate personnel.
· Scheduling appointments.
· Maintaining office supply inventory and ordering as needed.
· Filing and organizing documents electronically and physically.
· Maintaining accurate records and data entry.
· Social Media.
· Sending quotes to clients and contractors.
· Organization, cleaning, de-cluttering, putting stock away etc.
CUSTOMER SERVICE:
· Responding promptly to customer inquiries via phone, email, and in-person.
· Addressing customer concerns and resolving issues efficiently.
· Providing product information and assisting with lighting selections.
· Processing customer orders and updates.
· Ordering and reviewing products.
ADDITIONAL ROLES:
· Forklift/ Skid steer Operations
· Yard Maintenance
· Hang Lights
· Assemble New Products
· Put together customer orders and house lighting orders
· Receive shipments
· Clean/organize warehouses and electrical shops etc.
· Delivering supplies
Job Types: Full-time, Fixed term contract
Contract length: 12-18 months
Pay: $16.96-$20.00 per hour
Expected hours: 35 – 40 per week
Schedule:
- Monday to Friday
- Weekends as needed
Language:
- English (required)
Work Location: In person