Full job description
Job Description:
Shift Managers, at the Boathouse, are responsible for maintaining our guest and employee satisfaction while completing day-to-day operation of the restaurant. As part of the Management Team, Shift Managers, lead by example, work to achieve goal standards by adhering to restaurant policies and procedures, while being a strong and effective leader.
Responsibilities:
· Ensuring that all employee productivity, quality standards, service efficiency, sanitation and training is maintained while on shift.
· Ensure that all employees are wearing a proper uniform at all times.
· Ensuring that all operational procedures are being followed and employee duties are performed.
· Ensure employees are consistently providing friendly and knowledgeable service through consistent and fair on the floor coaching and development.
· Ensure that all guest complaints incurred while on shift are handled appropriately and with a sense of urgency. Respond appropriately to customer inquiries and concerns.
· Complete table checks and maintain a presence on the floor, engaging with guests, to ensure guest satisfaction and retention, especially during peak business hours.
· Maintain high level of knowledge regarding the restaurant’s products and happening’s, communicating effectively with guests and staff members.
· Shift notes and communicating effectively with Management team, documentation of all incidents that occur with guests and employees.
· Perform Discounts, voids and comps when needed.
· Ensure the restaurant always adheres to all legislative and government regulations (i.e., proper food and beverage service, health and safety standards, labour laws etc.)
Experience
Minimum 1 year experience in a high volume Food and Beverage environment in a Supervisory capacity
Good written and verbal communication skills
Ability to interact professionally
Ability to complete your shifts while handling multiple tasks in a fast-paced environment
Good judgment and decision-making abilities, while working under pressure
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Schedule:
- Night shift
- Weekends as needed
Work Location: In person