Shift Manager

Status
Accepting applications
Closing Date
Company Name
The Boathouse Seafood Restaurant and Waterfront Patio

Full job description

Job Description:

Shift Managers, at the Boathouse, are responsible for maintaining our guest and employee satisfaction while completing day-to-day operation of the restaurant. As part of the Management Team, Shift Managers, lead by example, work to achieve goal standards by adhering to restaurant policies and procedures, while being a strong and effective leader.

Responsibilities:

· Ensuring that all employee productivity, quality standards, service efficiency, sanitation and training is maintained while on shift.

· Ensure that all employees are wearing a proper uniform at all times.

· Ensuring that all operational procedures are being followed and employee duties are performed.

· Ensure employees are consistently providing friendly and knowledgeable service through consistent and fair on the floor coaching and development.

· Ensure that all guest complaints incurred while on shift are handled appropriately and with a sense of urgency. Respond appropriately to customer inquiries and concerns.

· Complete table checks and maintain a presence on the floor, engaging with guests, to ensure guest satisfaction and retention, especially during peak business hours.

· Maintain high level of knowledge regarding the restaurant’s products and happening’s, communicating effectively with guests and staff members.

· Shift notes and communicating effectively with Management team, documentation of all incidents that occur with guests and employees.

· Perform Discounts, voids and comps when needed.

· Ensure the restaurant always adheres to all legislative and government regulations (i.e., proper food and beverage service, health and safety standards, labour laws etc.)

Experience

Minimum 1 year experience in a high volume Food and Beverage environment in a Supervisory capacity

Good written and verbal communication skills

Ability to interact professionally

Ability to complete your shifts while handling multiple tasks in a fast-paced environment

Good judgment and decision-making abilities, while working under pressure

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Schedule:

  • Night shift
  • Weekends as needed

Work Location: In person

Job Category
Hospitality